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Mental Wellbeing

Service Status

Kit Dispatch

Kits ordered before 1pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 1pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.

Postal Service

There may be some delays in parts of the UK occurring, we recommend posting into a priority post box. Click here for updates on the Royal Mail service. Click here for updates on the Royal Mail service.

Lab Analysis

Our labs are operating as normal.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely and continue to review results.

Home phlebotomy appointments

Our home phlebotomy service is running but please be aware, if you or anyone in your household have experienced symptoms of COVID-19 within the last 14 days, due to the current government guidelines, we are unable to arrange an appointment at this time. Due to a high demand for nurses, along with current covid restrictions around the UK, there may be a delay in providing an appointment.

Customer service

Our customer service team are currently working from home, available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.

CORPORATE ENQUIRY

If you are an employer and would like to order multiple tests for your employees, please complete the form below.