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Here to

Whether it’s a question about one of our products, how to use our kits or a query about an order, we’re here to help.

Below are a number of FAQs that you may find helpful, otherwise, please drop us an email using the form below.   Our customer service team will endeavour to respond to your query within one working day.

You can also connect with us via Facebook or Twitter.


Contact the
support Team

The kit & collecting your sample

Everything you need to know about our kits and sample collection. Including kit activation, posting samples back and tips on sample collection.


Need help with your order? We have the answers to common questions including how to apply discount codes, ordering abroad and age restrictions for purchasing our products.


Everything you need to know about the results from your blood sample.  Including accuracy and how you will receive your results.

Your Account

Everything you need to know about your account and results dashboard. From problems with logging in, to amending your subscription.


A phlebotomy blood test is taken from the vein by a healthcare professional. Learn more about the phlebotomy service offered by Forth.

Lab Analysis

Our Lab Analysis section has details on results accuracy, our lab’s UKAS accreditation and how soon you need to post your samples back to our lab.

Contact the
support Team


Learning how to improve your health has never been simpler.

Choose a health check

Order your home blood test online and we’ll deliver it straight to your letterbox.

Collect your sample

Our finger prick blood test kit has everything you need. Just collect your sample, and return it to our accredited lab, using the Tracked-24 envelope supplied.

Fast, accurate results

Your blood test results will be reviewed by our healthcare team and uploaded to your dashboard within 24-48hrs. Along with simple explanations and expert advice on how to make improvements.

Service Status

Kit Dispatch

Kits ordered before 1pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 1pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.

Postal Service

There may be some delays in parts of the UK occurring, we recommend posting into a priority post box. Click here for updates on the Royal Mail service. Click here for updates on the Royal Mail service.

Lab Analysis

Our labs are operating as normal.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely and continue to review results.

Home phlebotomy appointments

Our home phlebotomy service is running but please be aware, if you or anyone in your household have experienced symptoms of COVID-19 within the last 14 days, due to the current government guidelines, we are unable to arrange an appointment at this time. Due to a high demand for nurses, along with current covid restrictions around the UK, there may be a delay in providing an appointment.

Customer service

Our customer service team are currently working from home, available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.


If you are an employer and would like to order multiple tests for your employees, please complete the form below.