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How to I upgrade to a phlebotomy draw for a test I have already purchased?

If you have already ordered a test and wish to upgrade to a phlebotomy draw, you are able to do so in the ‘My Orders’ section of your dashboard. Log into your account, click the ‘Manage Account’ button in the top right of your screen (or the menu button on mobile devices), and then click the ‘My Orders’ button.

You should see any orders you have placed within this section. Locate the order you wish to upgrade to a phlebotomy draw, and click the icon of a nurse. A pop up will appear, giving you the option to order a kit only, to arrange for a draw at your local clinic, or to book an appointment with one of our phlebotomists.

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Learning how to improve your health has never been simpler.

Choose a health check

Order your home blood test online and we’ll deliver it straight to your letterbox.

Collect your sample

Our finger prick blood test kit has everything you need. Just collect your sample, and return it to our accredited lab, using the Tracked-24 envelope supplied.

Fast, accurate results

Your blood test results will be reviewed by our healthcare team and uploaded to your dashboard within 24-48hrs. Along with simple explanations and expert advice on how to make improvements.

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Service Status

Kit Dispatch

Kits ordered before 2pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 2pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.

Postal Service

The Royal Mail is running normally, we recommend posting into a priority post box.
Click here for updates on the Royal Mail service.

Lab Analysis

Our labs are operating as normal, providing results within 2 working days.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely, continuing to review results.

Home phlebotomy appointments

Our home phlebotomy service is running but there may be a delay in some parts of the UK.

Customer service

Our customer service team are currently working from home, available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.

CORPORATE ENQUIRY

If you are an employer and would like to order multiple tests for your employees, please complete the form below.