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Help & Support

The kit & collecting your sample

Can I send my sample during a Bank Holiday?

If you have been asked to collect your sample on a specific day of your cycle e.g. day 3, 14, 21 but lands on a Friday, we recommend you collect your sample the day before (Thursday). If your required day falls over the weekend, collect your sample on the following Monday and remember to post in a priority post box in time for that day’s collection.

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Do you have an instruction video I can watch?

Collecting a finger-prick blood sample is a quick and easy process providing you follow the correct technique. This form of blood testing is new to most people, so we’ve created a simple ‘how to’ video to help you get it right. If you follow our tips our lab will have no trouble analysing your sample.

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How is my blood sample collected?

There are two methods of blood sample collection, finger prick and phlebotomy. Most of our tests use a finger prick blood sample collection, but others that require a larger sample of blood use a phlebotomy blood sample collection method.

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Are finger prick tests easy to do?

Essentially yes, anyone can collect the sample required easily and quickly providing they follow the instructions given. Our finger prick kits contain 3-4 small lancets that pierce the skin. You may need to gently massage your finger to help the droplets of blood form and drop into the tube. There are a few more tips that you can follow to help you collect your sample successfully.

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What is included in my finger prick test kit?

Our finger prick blood test kits include everything you need to take your sample and send it back to our lab. Including lancets, test tubes, sterilising wipes, plasters, lab request form and a pre-paid envelope for you to return your sample to our lab.

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What is included in my phlebotomy test kit?

Our phlebotomy test kits include everything required by the nurse to take your blood sample using a syringe. If you have ordered the COVID-19 antibody test, the nurse will arrive with the tube and syringe to collect your sample, you will receive the lab request form, plastic case, and returns envelope.

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Contact the
support Team


Learning how to improve your health has never been simpler.

Choose a health check

Order your home blood test online and we’ll deliver it straight to your letterbox.

Collect your sample

Our finger prick blood test kit has everything you need. Just collect your sample, and return it to our accredited lab, using the Tracked-24 envelope supplied.

Fast, accurate results

Your blood test results will be reviewed by our healthcare team and uploaded to your dashboard within 24-48hrs. Along with simple explanations and expert advice on how to make improvements.

Service Status

Kit Dispatch

Kits ordered before 1pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 1pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.

Postal Service

There may be some delays in parts of the UK occurring, we recommend posting into a priority post box. Click here for updates on the Royal Mail service. Click here for updates on the Royal Mail service.

Lab Analysis

Our labs are operating as normal.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely and continue to review results.

Home phlebotomy appointments

Our home phlebotomy service is running but please be aware, if you or anyone in your household have experienced symptoms of COVID-19 within the last 14 days, due to the current government guidelines, we are unable to arrange an appointment at this time. Due to a high demand for nurses, along with current covid restrictions around the UK, there may be a delay in providing an appointment.

Customer service

Our customer service team are currently working from home, available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.


If you are an employer and would like to order multiple tests for your employees, please complete the form below.