How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn. Learn more about your data security.

Can I have someone take my blood for me?

Yes. We offer two options if you do not want to do our finger prick test. The first is a home appointment where a nurse comes to your home to take a blood sample. The second is to visit a Phlebotomy clinic near you that offers a blood sample service. A blood sample will be taken from your vein and we will provide you with everything you need to give to the nurse to allow them to take the sample. The nurse will give you the blood sample to return to us using the pre-paid envelope provided.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

Can I download the results to share with my GP?

Yes, you can download your results from your health dashboard as a PDF to share with your GP. Learn how to export your results.

How can we help?

When should I collect my blood sample?

When Is The Best Day To Collect And Return My Blood Sample?

The best days to collect and return your blood sample is between a Monday and a Thursday. This is so the sample is not delayed by the weekend postal service and also due to our labs not operating over a weekend.

Can I Send My Blood Sample On A Bank Holiday?

We advise against posting any samples during a Bank Holiday due to delays in the postal service. Before the bank holiday weekend, please collect and post your sample as normal between Monday and Thursday. After this, please wait until after the bank holiday weekend.

Samples That Need To Be Taken On A Specific Day

If your recommended day is on the Saturday of a bank holiday weekend, please collect on the Monday, store somewhere cool and post first thing Tuesday into a priority postbox. If it lands on a Sunday or Monday, please collect on the Tuesday.

Last Updated: January 4, 2024

Blood Sample Collection,