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Why haven’t I received my test kit yet?

Our test kits are dispatched by Royal Mail First class and usually will arrive within 1-2 business days. Very rarely, kits may be delayed within the postal system.

If your test kit does not arrive within 7 business days, please contact our support team at [email protected] confirming your delivery address and we'll send you a replacement kit to you free of charge.

For the latest information, please view our service status page.

Last Updated: April 17, 2024

Postage & Returns,

Customer Service team

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