Kit Dispatch
Kits are being dispatched within 1 working day via Royal Mail First Class
Postal Service
The Royal Mail is currently seeing some delays to their service. We recommend collecting and posting your sample on either Monday and Tuesday and into a priority post box. You may wish to consider a guaranteed next day service (if this can be safely arranged) to guarantee your sample arrives at our lab between Monday and Friday.
Click here for updates on the Royal Mail service.
Lab Analysis
Our labs are operating as normal, providing results within 2 working days.
Doctor/nurse reviews
Our doctors and nurses are currently working remotely, continuing to review results.
Home phlebotomy appointments
Our home phlebtomy service is running. Please note that the nurses are in great demand.
Customer service
Our customer service team are currently working from home, available to answer any questions via email.
Results dashboard
You can continue to access your results as normal either through your browser or via our iOS or Android app.