Yes, you can download a copy of your receipt from your Results Dashboard. Please follow the steps below to view and download your receipt.
When you purchase a test from us on the website you will be asked to set up your account as part of the checkout process. Use the login details you created during checkout to log into your account on the website.
We have strict processes in place to ensure the protection of our customer’s data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn.
Some biomarkers are sensitive and can fluctuate depending on the time taken or if any food has been consumed. The results we provide are accurate at the time you took the sample.
Go to log in to your account and select the ‘reset password’ option. This will allow you to set a new password and access your account.
This is no problem, if you contact our support team using the form provided, we will ask a few security questions to confirm who you are and update this for you.
You can easily export your results from within your dashboard by clicking ‘My Results’ and then ‘Export Results’.
You can cancel and re-activate your subscription through your secure dashboard at any time.
You can easily activate your kit by following a simple set of instructions, click the link below to read the instructions. If you have sent your sample back without activating your kit, please get in touch and we can activiate your kit for you so you can view your results.
When you order a subscription kit, you will be able to select the frequency of your subscription during checkout. If you would like to change the frequency of your subscription or cancel, you can do this from your results dashboard.
Log in to your account and go to ‘Manage account’. From there select ‘Manage profile’ where you can edit your details.
Yes, you can do both. Once your results are available on your secure dashboard, you have the option to download it to a PDF or Excel format. Once downloaded it is then printable.
