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Labs & Accuracy

The highest standards in laboratory excellence

We’re highly selective about who we work with, and that means only working with laboratories we know will process your results accurately, quickly and securely.

We know your personal information is important, so we ensure it’s kept safe and secure.

From our labs to the servers we use to store and process your results, only the highest level of accreditation will do so you can feel confident we’re treating your data with the utmost respect.

Our labs are professionally accredited

Each of the laboratories have achieved UKAS 15189 accreditation, which means they reach the very highest standards with each biomarker validated for accuracy and repeatability; the same standard as laboratories used by the NHS. It’s a quality assurance mark which means the results you receive are as accurate as those you would expect from your regular GP.

Accredited labs

Securely stored, safely encrypted

We use a tracking system that ensures your individual samples, results and information are monitored and kept secure so that only you and our team of doctors and scientists have access.

Our labs follow guidelines set out by the Royal College of Pathologists using international standards for the transfer of clinical data. When your data reaches Forth, it’s encrypted and stored on ISO 27001 accredited servers based in the UK.

Accuracy

Accuracy is important to you, and it’s important to us

Accurate, reliable data is the bedrock upon which you can grow to be the best version of yourself, and we’re dedicated to ensuring you get everything you need to achieve this.

We’ve conducted independent research to ensure our capillary collection and testing processes are an accurate blood collection method. To do this we commissioned Professor Richard Luxton at the University of the West of England to conduct statistical analysis to compare the results of laboratory tests on capillary blood samples, collected via finger prick as used in Forth tests, versus venous blood samples collected from a vein as you’d experience in hospital or at your GP. The research indicated a strong correlation between the two blood types.*

*When tracking results over time we always recommend the same methodology is used to establish a trend and reduce variabilities.

Stability

To ensure your samples are not compromised during transportation, we use a 24-hour tracked Royal Mail service, and if your sample has been delayed we will send you a new collection kit free of charge.

Service Status

Kit Dispatch

Kits ordered before 2pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 2pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.

Postal Service

There may be some delays in parts of the UK while the Royal Mail catches up with their Christmas backlog. Click here for updates on the Royal Mail service.

Lab Analysis

Our labs are operating as normal.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely and continue to review results.

Home phlebotomy appointments

Our home phlebotomy service is running but please be aware, if you or anyone in your household have experienced symptoms of COVID-19 within the last 14 days, due to the current government guidelines, we are unable to arrange an appointment at this time. Due to a high demand for nurses, along with current covid restrictions around the UK, there may be a delay in providing an appointment.

Customer service

Our customer service team are currently working from home, available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.

CORPORATE ENQUIRY

If you are an employer and would like to order multiple tests for your employees, please complete the form below.