Service Status

Kit Dispatch

Kits ordered before 1pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 1pm your kit will be dispatched the next working day. Orders placed on the weekend will be dispatched Monday.

Postal Service

The Royal Mail is currently operating. Please continue to post into a priority post box.

Lab Analysis

Our labs are operating as normal.

Home phlebotomy appointments

Our home phlebotomy service is running.

Customer service

Our customer service team are available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely and continue to review results.