your discount will be applied at checkout
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your 10% discount will be applied at checkout

Cookie Policy

This website uses cookies to better the user’s experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to disallow the use of cookies on their computer/device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. This may however cause disruption to your ability to log in and/or purchase tests.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information.

Service Status

Kit Dispatch

Kits ordered before 1pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 1pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.

Postal Service

There may be some delays in parts of the UK occurring, we recommend posting into a priority post box. Click here for updates on the Royal Mail service. Click here for updates on the Royal Mail service.

Lab Analysis

Our labs are operating as normal.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely and continue to review results.

Home phlebotomy appointments

Our home phlebotomy service is running but please be aware, if you or anyone in your household have experienced symptoms of COVID-19 within the last 14 days, due to the current government guidelines, we are unable to arrange an appointment at this time. Due to a high demand for nurses, along with current covid restrictions around the UK, there may be a delay in providing an appointment.

Customer service

Our customer service team are currently working from home, available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.

CORPORATE ENQUIRY

If you are an employer and would like to order multiple tests for your employees, please complete the form below.