Frequently asked questions
This is what our customers ask us about the most. For more information, try our help centre.
What causes high cholesterol?
The main causes of high cholesterol in the UK are age, diet, lack of exercise and genetics – with around 40% of a person’s serum cholesterol levels being genetically driven.
High serum cholesterol, or hypercholesterolemia, is a really common problem amongst UK adults. In some individuals a gene causes very high levels of cholesterol (Familial Hypercholesterolemia), leading to increased frequency of strokes and heart attacks.
Other factors, such as smoking and excessive alcohol consumption, can also lead to high cholesterol.
Certain medical conditions, such as diabetes, hypothyroidism, and kidney diseases, can also influence cholesterol levels. Lastly, hormonal changes, as seen in conditions like polycystic ovary syndrome (PCOS) and during menopause, may contribute to elevated cholesterol.
How can I lower my cholesterol levels?
Regular physical activity and a balanced diet are the most effective ways to reduce your risk of having high cholesterol.
The UK Department for health recommends that adults get at least 150 minutes of moderate-intensity exercise or 75 minutes of vigorous-intensity exercise each week.
Quitting smoking can also help to improve cholesterol levels. Similarly, limiting your alcohol intake can be helpful, too.
If lifestyle changes aren’t working, medication may be an option for you. Chat to your GP about the best options for you.
What foods cause high cholesterol?
Foods that are rich in saturated fats, these include red meat, full-fat dairy products, and trans fats in processed and fried foods can all cause high cholesterol levels.
Make sure to include plenty of sources of omega-3 fatty acids, such as fatty fish (salmon, mackerel), flaxseeds, and walnuts, in your diet. Eat more fruits, vegetables, and whole grains, which are high in soluble fibre which can help lower LDL cholesterol.
Who is a cholesterol test for?
Anyone can do a cholesterol test at home to check heart health, but you should check your cholesterol levels if you;
- Have a family history of high cholesterol or heart disease
- Are overweight or obese
- Drink alcohol or smoke cigarettes
- Have an inactive lifestyle
How soon will the test arrive?
If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day.
All our kits are sent out via Royal Mail Tracked24, so it should be with you within 1-2 working days.
How secure is my data?
We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn.
Learn more about your data security.
Can I have someone take my blood for me?
Yes. We offer two options if you do not want to do our finger prick test. The first is a home appointment where a nurse comes to your home to take a blood sample. The second is to visit a Phlebotomy clinic near you that offers a blood sample service.
A blood sample will be taken from your vein and we will provide you with everything you need to give to the nurse to allow them to take the sample.
The nurse will give you the blood sample to return to us using the pre-paid envelope provided.
Does a doctor review my results?
We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.
Can I download the results to share with my GP?
Yes, you can download your results from your health dashboard as a PDF to share with your GP.
Learn how to export your results.