How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail Tracked24, so it should be with you within 1-2 working days.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn. Learn more about your data security.

Can I have someone take my blood for me?

Yes. We offer two options if you do not want to do our finger prick test. The first is a home appointment where a nurse comes to your home to take a blood sample. The second is to visit a Phlebotomy clinic near you that offers a blood sample service. A blood sample will be taken from your vein and we will provide you with everything you need to give to the nurse to allow them to take the sample. The nurse will give you the blood sample to return to us using the pre-paid envelope provided.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

Can I download the results to share with my GP?

Yes, you can download your results from your health dashboard as a PDF to share with your GP. Learn how to export your results.

Postage & returns

What is Tracked 24?

Tracked 24 is a Royal Mail postal service where parcels are normally received within 1 working day.

Why haven’t I received my test kit yet?

Our test kits are dispatched by Royal Mail First class and usually will arrive promptly within 1-2 business days. Very rarely, kits may be delayed within the postal system.

How long will it take for my test kit to arrive?

Our test kits are dispatched within 1 working day and usually arrive within 1-2 working days.

How do I package my sample so it’s secure for delivery?

Once you have collected your sample, ensuring the tube lids are clicked securely on and labelled the tubes with your completed labels, please place your sample back into the plastic protective casing and put this along with your completed lab request form back into the box.