How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn. Learn more about your data security.

Can I have someone take my blood for me?

Yes. We offer two options if you do not want to do our finger prick test. The first is a home appointment where a nurse comes to your home to take a blood sample. The second is to visit a Phlebotomy clinic near you that offers a blood sample service. A blood sample will be taken from your vein and we will provide you with everything you need to give to the nurse to allow them to take the sample. The nurse will give you the blood sample to return to us using the pre-paid envelope provided.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

Can I download the results to share with my GP?

Yes, you can download your results from your health dashboard as a PDF to share with your GP. Learn how to export your results.

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Settings

Changing your password and other settings for your own User Account

As a User of your Forth Partner portal, you can change the settings of your own User Account at any time. To navigate to your User Account settings, click on your company name in the top left of the screen: Select My Account from the menu. You will see your User Account screen displayed: To […]

Adding / removing users from the Forth Partner portal

You are able to manage your staff that can access your Forth Partner portal at any time within User Settings. To navigate to User Settings, click on your company name in the top left of the screen. Select Users: You will see a list of the Users currently able to access your Forth Partner portal. […]

Customising the name and description of tests on your Store

All tests we provide through the Forth Partner platform come complete with Introductions and Full Descriptions with pre-approved copy. However, you are able to adjust this copy if you would like to add further information. To navigate to the Test Settings screen, press your company name in the top left of the screen and select […]

Hiding a test from your Store

You are able to hide a test from your Store, whilst still being able to order that test on behalf of your clients. To navigate to the Test Settings screen, press your company name in the top left of the screen and select Tests: Scroll through the list of tests already available in your Store: […]

Selecting the tests to sell to your clients

You are able to select the tests you wish to sell through your Store. This can be changed at any time. To navigate to the Test Settings screen, press your company name in the top left of the screen and select Tests: Add/Remove tests from your Store To add or remove tests from your Store, […]

Changing Company Settings

Everything about your Forth Partner offering can be customised. You can change this at any stage after your Onboarding Setup. Company Settings lets you edit the following settings: Navigating to Company Settings Once logged into your Forth Partner portal, press the name of your business in the top left of the screen. This will drop-down […]

I’ve forgotten my password

If you cannot remember your password to the Forth Partner portal, that’s not a problem. Click the ‘Forgotten password?’ link: The next screen will ask you for the email address used to access the Forth Partner portal: If a Forth Partner portal account is associated with this email address, you will receive an email with […]

Logging into your Forth Partner portal

The Forth Partner portal is a cloud-based software solution that runs in your web browser.This means that there is no software to install, and you can use it on any device. Website address Enter the below address into your browser:https://forthpartners.co.uk Log in Use your Username and Password to log in: And you’re in! Forgotten Password […]

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