How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn. Learn more about your data security.

Can I have someone take my blood for me?

Yes. We offer two options if you do not want to do our finger prick test. The first is a home appointment where a nurse comes to your home to take a blood sample. The second is to visit a Phlebotomy clinic near you that offers a blood sample service. A blood sample will be taken from your vein and we will provide you with everything you need to give to the nurse to allow them to take the sample. The nurse will give you the blood sample to return to us using the pre-paid envelope provided.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

Can I download the results to share with my GP?

Yes, you can download your results from your health dashboard as a PDF to share with your GP. Learn how to export your results.

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Blood Sample Collection

Can I collect my sample while on medication?

Some medications, such as antibiotics, can influence your results while others won’t. So it’s always best to check with us first if you are on any medication by contacting [email protected]. Or you can use our ‘contact us’ form on this page. We will advise you on whether to take the test, or if it’s best […]

Can I send my sample during a Bank Holiday?

If you have been asked to collect your sample on a specific day of your cycle e.g. day 3, 14, 21 but lands on a Friday, we recommend you collect your sample the day before (Thursday). If your required day falls over the weekend, collect your sample on the following Monday and remember to post in a priority post box in time for that day’s collection.

Do you have an instruction video?

Collecting a finger-prick blood sample is a quick and easy process providing you follow the correct technique. This form of blood testing is new to most people, so we’ve created a simple ‘how to’ video to help you get it right. If you follow our tips our lab will have no trouble analysing your sample.

How do I reschedule my phlebotomy appointment?

In the instance you need to reschedule your clinic appointment please call the telephone number within the order confirmation email as soon as you possibly can. If you need to cancel your home phlebotomy appointment, please contact our phlebotomy partner on the same telephone number that your appointment was arranged on.

How do I book an appointment within a clinic?

The details on how to book your appointment are provided within your order confirmation email, this includes a booking link and a telephone number. This service is prepaid during the purchase of your test kit so no payment is required at the time of your appointment.

What’s the difference between clinic appointments and home appointments?

For clinic appointments we will dispatch a phlebotomy test kit which will contain everything required for a healthcare professional to collect your sample via a vein. For home appointments a nurse will be arranged to come to your home to collect your sample. We dispatch a phlebotomy test kit to your home address so this is readily available for the appointment.