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Yes, you can download a copy of your receipt from your Results Dashboard. Please follow the steps below to view and download your receipt.
Read More »When you purchase a test from us on the website you will be asked to set up your account as part of the checkout process. Use the login details you created during checkout to log into your account on the website.
Read More »We have strict processes in place to ensure the protection of our customer’s data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn.
Read More »Some biomarkers are sensitive and can fluctuate depending on the time taken or if any food has been consumed. The results we provide are accurate at the time you took the sample.
Read More »Go to log in to your account and select the ‘reset password’ option. This will allow you to set a new password and access your account.
Read More »This is no problem, if you contact our support team using the form provided, we will ask a few security questions to confirm who you are and update this for you.
Read More »Sign up to offers and all the latest information on managing your own health and save 10% on your first test.