How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn. Learn more about your data security.

Can I have someone take my blood for me?

Yes. We offer two options if you do not want to do our finger prick test. The first is a home appointment where a nurse comes to your home to take a blood sample. The second is to visit a Phlebotomy clinic near you that offers a blood sample service. A blood sample will be taken from your vein and we will provide you with everything you need to give to the nurse to allow them to take the sample. The nurse will give you the blood sample to return to us using the pre-paid envelope provided.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

Can I download the results to share with my GP?

Yes, you can download your results from your health dashboard as a PDF to share with your GP. Learn how to export your results.

TRACKED 24 DELIVERY

1,000,000 RESULTS DELIVERED

How can we help?

Customising your Store

Every Forth Partner portal comes loaded with a modern eCommerce store, allowing you to sell test kits to your clients 24/7.

To ensure your Store is on-brand, we have made it possible to fully customise the wording (“copy” in Marketing Speak) colours and imagery (“branding” as the Cool Kids say) that are used on the Store.

The settings you can change on your Store are:

Store Title
Store Main Copy
Store Header Image
Store Colour Theme

Learn more: How to change your logo in Company Settings

Navigate to the Company Settings menu from the top left of the screen:

Scroll down the screen until you see the Header Text section:

Everything from this point onwards changes the look and feel of your Store.

Store Title and Main Copy

The Store Title and Main Copy are displayed in the header of your Store.

To edit these settings, type what you would like displayed on your Store and then click Save in the top right of the screen. Alternatively, you can check how your settings look in your Store by clicking Preview Shop:

This is how these settings look in your Store:

Please Note: The Title field has a limit of 30 characters including spaces. The Main Copy field has a limit of 500 characters including spaces. However, we recommend keeping the length of your copy to only a few lines.

Changing Header Image

You have two options for changing the Header Image of your Store.

Upload a file
Select and image

Partner portal change store image buttons

To upload your own file, select Upload and select your file. Press save in the top right corner of the screen.

Please Note: We recommend using an image that is under 5MB and with a square aspect ratio for the best look and feel. Using a transparent background will also allow the Primary Colour of your Store theme to be visible.

Alternatively, you can select from our preset library of images. Press Choose Image and select from the library:

To select, use the circle button under the image you have chosen and use the Select Image button.

Press Save in the top right corner of the screen:

Changing Store Colour Theme

Scroll to the bottom of the Company Settings screen. You will see the following settings:

Background Colour – Use this to choose between a light background or a dark background.
Change Theme Colours – Select from our preset of colour palettes for a pre-approved designer look and feel
Custom – Use the Custom option in the lower left of the screen to enter your own brand colours or customise to your desired look.

You can use the Preview Shop button to take a look at how your design is coming along so you can make final tweaks.

Once you are happy, press Save in the top right corner of the screen: