How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn. Learn more about your data security.

Can I have someone take my blood for me?

Yes. We offer two options if you do not want to do our finger prick test. The first is a home appointment where a nurse comes to your home to take a blood sample. The second is to visit a Phlebotomy clinic near you that offers a blood sample service. A blood sample will be taken from your vein and we will provide you with everything you need to give to the nurse to allow them to take the sample. The nurse will give you the blood sample to return to us using the pre-paid envelope provided.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

Can I download the results to share with my GP?

Yes, you can download your results from your health dashboard as a PDF to share with your GP. Learn how to export your results.

How can we help?

Setting up your Portal using your Onboarding Link

Thank you for showing interest in joining as a Forth Partner.

This article will show you how to use your onboarding link to setup your Forth Partner Portal.

Please Note: We recommend ensuring you have 20-30 minutes to complete your setup.

When you have completed your sign up – please use the contact form on this page to let us know if you would like a 15% discount on our full prices or if you wish to earn 15% commission on our full prices.

Your Onboarding Link

You may have been provided with an Onboarding Link already – please use this in the first instance.

Otherwise, use the below address to setup your portal:

https://www.forthpartners.co.uk/partner-signup/get-started

You will be taken to the Forth Partner Programme page.

Scroll down and press the Lets Get Started button:

Company details

You will be taken to the Your Company page. Here you will setup the basic details of your organisation.

You will need to complete the following fields:

Company Name – the public facing trade name of your business
Company Short Name – a 5-6 character version of your business name, this will form the address for your store and be used as part of your order numbers
Company Number – if you are a limited company, please add your Company Number
Email Address – the main contact email address for your service
Send Notifications To This Email Address – we recommend ticking this box, your Portal will notify you when results are ready or if an Order requires action
Telephone Number – the main phone number for your business, we may need to contact you to support you as a partner
Area of Business – please select the type of service you offer
Please State Area of Business – where this field is displayed, please specify the type of service you offer

Once complete, press Next at the bottom of the screen.

Administrator Account

You will be taken to the Administrator Account page.

Here you setup the account you will use to log into your Portal.

Please complete the following fields:

Full Name – your name
Email Address – your email address will be used as your Username when logging in
Your Password – enter a password you will use to login, including one capital letter, one number, and one special character (ie ,./?!@£$%^&*())

Once complete, press Next at the bottom of the screen.

Selecting Tests to offer your clients

You will be taken to the Add Your Tests screen.

You can use the Search Bar to look for specific tests or scroll through the screen to look through the list of tests.

Use the Select button on the test to add the Test to your Forth Partner Portal.

Learn more: Setting up a custom test

Please Note: It is not necessary to select all of the tests you wish to offer at this stage, as you can complete this later. You can use the Select All Tests button or select a single test now and complete later by following the instructions in the below link

Learn more: Selecting the tests to sell to your customers

Once you have selected the Tests you wish to offer, you can use the Next button at the bottom of the screen.

Setting up your Store

You will now be taken to the Store screen.

Every Forth Partner Portal comes with an eCommerce store so you can sell tests 24/7 if you want to. If you already know that you want to have an eCommerce first approach and have specific branding requirements, then you can select Create Store.

Alternatively, if you want to think about configuring a store later or don’t have any specific branding needs, we recommend pressing Skip.

It’s really easy to customise your store later.

Learn more: Customising your eCommerce store