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How secure is my information once stored?

We have strict processes in place to ensure the protection of our customers data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctor’s see customer results at the time of review, however after review, access to results is withdrawn.

As a customer, you have the right to have your data anonymised. However, please bear in mind that if you ask us to do that after you have received your test results, your results will no longer be available via your online dashboard. One of the benefits of our service is to track how your results change over time as you take actions to improve.

Finally, if we were to share our data with any third party in the future (for means other than the delivery of our service), that data would be anonymised. This is set out in our terms and conditions. Unlike DNA, when you remove the name and address identifiers from our blood test results it is impossible to trace who they belong to.

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GET SEt...GO

Learning how to improve your health has never been simpler.

Choose a health check

Order your home blood test online and we’ll deliver it straight to your letterbox.

Collect your sample

Our finger prick blood test kit has everything you need. Just collect your sample, and return it to our accredited lab, using the Tracked-24 envelope supplied.

Fast, accurate results

Your blood test results will be reviewed by our healthcare team and uploaded to your dashboard within 24-48hrs. Along with simple explanations and expert advice on how to make improvements.

Knowledge through Science

Read our latest articles on everything health.  

Service Status

Kit Dispatch

Kits ordered before 2pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 2pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.

Postal Service

The Royal Mail is running normally, we recommend posting into a priority post box.
Click here for updates on the Royal Mail service.

Lab Analysis

Our labs are operating as normal, providing results within 2 working days.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely, continuing to review results.

Home phlebotomy appointments

Our home phlebotomy service is running but there may be a delay in some parts of the UK.

Customer service

Our customer service team are currently working from home, available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.

CORPORATE ENQUIRY

If you are an employer and would like to order multiple tests for your employees, please complete the form below.