How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn. Learn more about your data security.

Can I have someone take my blood for me?

Yes. We offer two options if you do not want to do our finger prick test. The first is a home appointment where a nurse comes to your home to take a blood sample. The second is to visit a Phlebotomy clinic near you that offers a blood sample service. A blood sample will be taken from your vein and we will provide you with everything you need to give to the nurse to allow them to take the sample. The nurse will give you the blood sample to return to us using the pre-paid envelope provided.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

Can I download the results to share with my GP?

Yes, you can download your results from your health dashboard as a PDF to share with your GP. Learn how to export your results.

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Ordering a Test for a new client

To order a test for a new client, you will need to navigate to the Clients tab. This is shown at the top of the screen (on a desktop machine) or at the bottom of the screen (on a mobile device): Your list of Clients will be displayed: You then need to press the Add […]

Ordering a test for an existing client

To order a test for an existing client, you will need to navigate to the Clients tab. This is shown at the top of the screen (on a desktop machine) or at the bottom of the screen (on a mobile device): Learn More: Ordering a test for a new client Your list of Clients will […]

How to activate a Test Kit

When a Test Kit has not been linked to a Client, this is referred to as an Unactivated Kit – this means that whilst our lab can analyse the sample, we are unable to assign the Test Result to anyone and it will not be visible in your Forth Partner portal. When will unactivated kits […]

How to view Test Results

The key feature of the Forth Partner portal is the ability to view your clients’ test results – where they have given you permission to access them. Learn More: How a Client shares their results with you To navigate to the Results screen, click on the Results tab at the top of the screen (on […]

Integrating Forth Partner tests with your own website/eCommerce store

To integrate Forth Partner with your own website or eCommerce store, you will need to redirect your clients to the checkout page within your Forth Partner Store at the point they select to buy a test on your website. Forth Partners do this when they want clients to browse their own website and only leave […]

Customising the name and description of tests on your Store

All tests we provide through the Forth Partner platform come complete with Introductions and Full Descriptions with pre-approved copy. However, you are able to adjust this copy if you would like to add further information. To navigate to the Test Settings screen, press your company name in the top left of the screen and select […]

Hiding a test from your Store

You are able to hide a test from your Store, whilst still being able to order that test on behalf of your clients. To navigate to the Test Settings screen, press your company name in the top left of the screen and select Tests: Scroll through the list of tests already available in your Store: […]

Selecting the tests to sell to your clients

You are able to select the tests you wish to sell through your Store. This can be changed at any time. To navigate to the Test Settings screen, press your company name in the top left of the screen and select Tests: Add/Remove tests from your Store To add or remove tests from your Store, […]

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